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Cost Recovery Services and Rates FY24/FY25

Service Center     Service Description Pricing Unit FY24 Rates FY25  Rates Comments Contact
Client Services  Desktop Services (1)   End User Desktop Support 10% FTE (4 hrs) Weekly Minimum $115.04 $115.04 Submit a Desktop Service request
Sarah Jones
swjones@uga.edu
End User Desktop Support 100% FTE (40 hrs) Weekly $1,045.81 $1,045.81 Submit a Desktop Service request
Print Kiosk Support Per Year $1,530.00 $1,530.00 Submit a Print Kiosk Support request
Remote Desktop Image Management Per Year $157.02 $157.02 Submit a Report Desktop Image Management request
Remote Support Portal (RSP) Per Year $1,454.43 $1,454.43 Submit a Remote Support Portal request
On-Site Lab Staffing 10% FTE (4 hrs) Weekly Minimum $46.28 $46.28

Submit an On-Site Lab Staffing request

 
Desktop Support Emergency Work Order (2) Per Hour $85.00 $85.00
Systems Engineering Secure Virtual Desktop   Standard Virtual Desktop (6GB RAM, 50GB HD, 2 vCPU) Per Server/Year $375.00 $375.00

Submit a Secure Virtual Desktop request

Ashley Henry
ashenry@uga.edu
     

 

 

 

Virtual Desktop - Additional Cores Per Core/Year $53.17 $53.17 Submit a Secure Virtual Desktop request
Virtual Desktop - Additional Storage Space Per GB/Year $1.15 $1.15 Submit a Secure Virtual Desktop request
Virtual Desktop - Additional RAM Per GB/Year $33.62 $33.62 Submit a Secure Virtual Desktop request
Virtual Desktop Setup One Time Provision Fee $300.00 $300.00 Submit a Secure Virtual Desktop request 
Virtual Server Small Standard VM Specs  (1 vCPU, 8GB RAM, 100 GB HDD)  Per Server/Year  $700.00  $700.00

Submit a Virtual Server request

Medium Standard VM Specs (2 vCPU, 12GB RAM, 100 GB HDD) Per Server/Year $900.00 $900.00

Submit a Virtual Server request

Large Standard VM Specs (4 vCPU, 16GB RAM, 100 GB HDD) Per Server/Year $1,100.00 $1,100.00

Submit a Virtual Server request

Virtual Server - Additional Cores Per Core/Year $73.57 $73.57 Submit a Virtual Server request
Virtual Server - Additional RAM Per GB/Year $41.24 $41.24

Submit a Virtual Server request 

Virtual Server - Additional Storage

Per GB/Year $1.15 $1.15

Submit a Virtual Server request

Virtual Server Setup Fee - Standard Build One time Provision Fee $450.00 $450.00

Submit a Virtual Server request

Virtual Server Setup Fee - Custom Build One time Provision Fee $650.00 $650.00 Submit a Virtual Server request
Virtual IP Setup Per Hour $85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
$85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
 
Virtual Server - Standard Backups (up to 1TB) Per Server/Year $240.00 $240.00 Submit a Virtual Server request
Virtual Server - Additional Backup Storage (1TB min.) Per TB/Per Server/Year $120.00 $120.00 Submit a Virtual Server request
Storage Services Institutional File Storage (50GB minimum required w/50GB increments only) Per GB/Year $5.25 $5.25

Submit an Institutional File Storage request

Secure Institutional File Storage (50GB minimum required w/50GB increments only) Per GB/Year $5.25 $5.25

Submit a Secure Institutional File Storage request

Research Institutional File Storage (1TB minimum w/1TB increments) Per TB/Year $180.00 $180.00

Submit a Research Institutional File Storage request

 

Per TB/Month $15.00 $15.00
Data Center & Network Infrastructure Boyd Data Center Hosting(3)   1 Time Basic Installation Cost for 1 Server One time provision fee $1,000.00 $1,000.00 Submit a Boyd Data Center Hosting request
 Chris Fleming
cfleming@uga.edu
                      

 

Base Hosting Rate for 2 Ports & 1 Server Annual per Unit $210.00 $210.00 Submit a Boyd Data Center Hosting request
1 Time Basic Installation Cost for 1/3 Rack environment One time provision fee $1,650.00 $1,650.00 Submit a Boyd Data Center Hosting request 
Base Hosting Rate for 2 Ports & 1/3 Rack environment Annual per environment $1,100.00 $1,100.00 Submit a Boyd Data Center Hosting request 
1 Time Basic Installation Cost for 1/2 Rack environment One time provision fee $2,210.00 $2,210.00 Submit a Boyd Data Center Hosting request 
Base Hosting Rate for 2 Ports & 1/2 Rack environment Annual per environment $1,245.00 $1,245.00 Submit a Boyd Data Center Hosting request 
1 Time Basic Installation Cost for Full Rack environment One time provision fee $3,750.00 $3,750.00 Submit a Boyd Data Center Hosting request 
Base Hosting Rate for 2 Ports & Full Rack environment Annual per environment $1,920.00 $1,920.00 Submit a Boyd Data Center Hosting request 
Storage Media Destruction Per Tape/Drive $4.00 $4.00 Submit a Storage Media Destruction request 
Cable TV Rates With HBO - per Drop Per Month $21.88 $21.88  
Without HBO - per Drop Per Month $18.58 $18.58  
Infrastructure Work Orders Installation Per Hour $37.00 $37.00  
Cable TV Support Per Hour $45.00 $45.00  
Project Management Support Per Hour $60.00 $60.00  
Network Support Partnership
http://net.uga.edu/nsp
Bronze Network Support Package - REQUIRED Per IP Per Month $1.68 plus $60/hour remote or $85/hour on-site support past MDF $1.68 plus $60/hour remote or $85/hour on-site support past MDF  
Gold Network Support Package Per IP Per Month $4.27 $4.27  
On Demand Networking Support Per Hour $85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
$85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
 
Client-requested switch/router configuration
 (Bronze clients only)
One time per 24-48 port device Per Switch $151
Per Router $166
Per Switch $151
Per Router $166
 
One time per 49-96 port device Per Switch $179
Per Router $199
Per Switch $179
Per Router $199
   
One time per 97-144 port device Per Switch $207
Per Router $232
Per Switch $207
Per Router $232
   
One time per 145+ port device Per Switch $236
Per Router $266
Per Switch $236
Per Router $266

 

 
EITS Special Cost Recovery Projects Consulting, Project Management or Enterprise Development   Consulting Engagement Hourly $59.00 $59.00  
Project Management Support 10% FTE (4 hrs)  Weekly Minimum $236.00 $236.00    
Project Management Support 100% FTE (40 hrs) Weekly $2,360.00 $2,360.00  
Enterprise Development 10% FTE (4 hrs) Weekly Minimum $236.00 $236.00  
Enterprise Development 100% FTE (40 hrs) Weekly $2,360.00 $2,360.00

 

Telecommunications

Current AT&T telephone rates.    

Telephone Line Rate Per Month $24.08 $24.08 Submit a Current UGA and AT&T Telephone Support Request
Jeff Teasley
jteasley@uga.edu
         
Voice Mailbox Per Month $4.50 $4.50
Long Distance per phone line Per Month $1.00 $1.00
Call Center Per Month $25.00 $25.00
Automated Attendant 1-2 Announcements Per Month $135.00 $135.00
Automated Attendant 3-4 Announcements Per Month $270.00 $270.00
Automated Attendant 5-9 Announcements Per Month $405.00 $405.00
Automated Attendant 10 Announcements Per Month $540.00 $540.00
Work Order for new phone placement/programming Per Request $25.00 $25.00
Expedited Work Order additional fee for new phone placement/programming Per Request (added fee to standard WO rate) $50.00 $50.00

 

Teams Phone

*billed quarterly

Domestic Line Rate Per Month $22.00 $22.00 Submit a Teams Phone Request Jeff Teasley jteasley@uga.edu 
International Line Per Month $40.55 $40.55
Shared Device Phone Service (includes Domestic Line Rate) Per Month $25.00 $25.00
Shared Device Phone Service (includes International Line Rate) Per Month $43.55 $43.55

Affiliate Phone Service (includes Domestic Line Rate) 

Requires an established Affliate MyID.

Per Year $90.00 $90.00

Call Queue

Per Month $22.00 $22.00

Auto Attendant

Per Month $22.00 $22.00

Teams Premium Add-on for Supervisors

Per Month $2.50 $2.50

Handset for Regular Office Use (MP54)

One-time provision fee  $212.89 $212.89

Handset for Regular Office or Moderate Administrative Use (MP56)

One-time Provision fee $260.47 $260.47

Handset for Substantial Administrative Use (MP58)

One-time Provision fee $396.50 $396.50

Conference Phone for Small to Medium Conference Rooms (CP965)

One-Time Provision fee $575.84 $575.84
Campus-wide Software(4) Contracts & Licensing                   Adobe Creative Cloud - named user or serialized lab use
Annual per FTE $65 per FTE for participating units $65 per FTE for participating units Submit an Adobe software request
 

Mamtha Ramaraja
itcla@uga.edu    

                                 
Mathematica - Unlimited Annual per Department $4,800.00 $5,250.00 This is a cost share service and subject to annual adjustments based on campus participants
Mathematica - Individual Annual per License $300.00 $300.00  
Qualtrics - Unlimited use Annual Contact EITS Contracts & Licensing Contact EITS Contracts & Licensing Free use except for optional modules
SPSS - Per License Up To 30(5) Annual per License $85.00 $85.00 Submit a SPSS software request
SPSS - Per License Each Additional License Over 30(5) Annual per License $65.00 $65.00 Submit a SPSS software request
SPSS - Unlimited Annual $10,000.00 $10,000.00 Submit a SPSS software request
MathWorks - MATLAB Per participant/Cost share Contact EITS Contracts & Licensing Contact EITS Contracts & Licensing Request or renew a MATLAB license
National Instruments - LabVIEW Per participant/Cost share Contact EITS Contracts & Licensing Contact EITS Contracts & Licensing  
Zoom Add-On Features Click here for Zoom Add-on Descriptions Submit a Zoom Add-On request
Webinar 500 Annual per License $690.00

$690.00

To request add-ons, have your Zoom Account Owner submit a TeamDynamix Request

Webinar 1,000 Annual per License $3,750.00 $3,750.00
Meeting 500 Annual per License $660.00

$660.00

Room Connector Annual per License $315.00 $315.00
Zoom Room Annual per License $575.00 $575.00
TeamDynamix TeamDynamix - User License Annual per License $475.00 $475.00 Submit a TeamDynamix software request Sarah Jones
swjones@uga.edu 
(1) Initial licensing purchase required with first time environments that is in addition to the service rates mentioned here.
(2) Emergency Work Orders are for clients who do not have a standing retainer MOU and for clients whose MOU does not have an Emergency Order clause.
(3) Subject to EITS Boyd Hosting Restrictions.
(4) See the Licensing MOU Calendar for the MOU renewal schedule
(5) SPSS Progressive Pricing - The first 30 licenses are $85.00 each and each additional license is $65.00 each.
 
FY25 rates are contingent on any future merit, FLSA, or other budget decisions prior to finalization of the FY25 budget.
 
Last Updated: 12/01/23