Cost Recovery Services and Rates FY24/FY25
| Service Center | Service Description | Pricing Unit | FY24 Rates | FY25 Rates | Comments | Contact | ||
|---|---|---|---|---|---|---|---|---|
| Client Services | Desktop Services (1) | End User Desktop Support 10% FTE (4 hrs) | Weekly Minimum | $115.04 | $115.04 | Submit a Desktop Service request | Sarah Jones swjones@uga.edu | |
| End User Desktop Support 100% FTE (40 hrs) | Weekly | $1,045.81 | $1,045.81 | Submit a Desktop Service request | ||||
| Print Kiosk Support | Per Year | $1,530.00 | $1,530.00 | Submit a Print Kiosk Support request | ||||
| Remote Desktop Image Management | Per Year | $157.02 | $157.02 | Submit a Report Desktop Image Management request | ||||
| Remote Support Portal (RSP) | Per Year | $1,454.43 | $1,454.43 | Submit a Remote Support Portal request | ||||
| On-Site Lab Staffing 10% FTE (4 hrs) | Weekly Minimum | $46.28 | $46.28 | |||||
| Desktop Support Emergency Work Order (2) | Per Hour | $85.00 | $85.00 | |||||
| Systems Engineering | Secure Virtual Desktop | Standard Virtual Desktop (6GB RAM, 50GB HD, 2 vCPU) | Per Server/Year | $375.00 | $375.00 |
Ashley Henry
ashenry@uga.edu
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| Virtual Desktop - Additional Cores | Per Core/Year | $53.17 | $53.17 | Submit a Secure Virtual Desktop request | ||||
| Virtual Desktop - Additional Storage Space | Per GB/Year | $1.15 | $1.15 | Submit a Secure Virtual Desktop request | ||||
| Virtual Desktop - Additional RAM | Per GB/Year | $33.62 | $33.62 | Submit a Secure Virtual Desktop request | ||||
| Virtual Desktop Setup | One Time Provision Fee | $300.00 | $300.00 | Submit a Secure Virtual Desktop request | ||||
| Virtual Server | Small Standard VM Specs (1 vCPU, 8GB RAM, 100 GB HDD) | Per Server/Year | $700.00 | $700.00 | ||||
| Medium Standard VM Specs (2 vCPU, 12GB RAM, 100 GB HDD) | Per Server/Year | $900.00 | $900.00 | |||||
| Large Standard VM Specs (4 vCPU, 16GB RAM, 100 GB HDD) | Per Server/Year | $1,100.00 | $1,100.00 | |||||
| Virtual Server - Additional Cores | Per Core/Year | $73.57 | $73.57 | Submit a Virtual Server request | ||||
| Virtual Server - Additional RAM | Per GB/Year | $41.24 | $41.24 | |||||
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Virtual Server - Additional Storage |
Per GB/Year | $1.15 | $1.15 | |||||
| Virtual Server Setup Fee - Standard Build | One time Provision Fee | $450.00 | $450.00 | |||||
| Virtual Server Setup Fee - Custom Build | One time Provision Fee | $650.00 | $650.00 | Submit a Virtual Server request | ||||
| Virtual IP Setup | Per Hour | $85/hour on-site plus travel costs if technician has to stay overnight; $60/hour if work done remotely |
$85/hour on-site plus travel costs if technician has to stay overnight; $60/hour if work done remotely |
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| Virtual Server - Standard Backups (up to 1TB) | Per Server/Year | $240.00 | $240.00 | Submit a Virtual Server request | ||||
| Virtual Server - Additional Backup Storage (1TB min.) | Per TB/Per Server/Year | $120.00 | $120.00 | Submit a Virtual Server request | ||||
| Storage Services | Institutional File Storage (50GB minimum required w/50GB increments only) | Per GB/Year | $5.25 | $5.25 | ||||
| Secure Institutional File Storage (50GB minimum required w/50GB increments only) | Per GB/Year | $5.25 | $5.25 | |||||
| Research Institutional File Storage (1TB minimum w/1TB increments) | Per TB/Year | $180.00 | $180.00 |
Submit a Research Institutional File Storage request
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| Per TB/Month | $15.00 | $15.00 | ||||||
| Data Center & Network Infrastructure | Boyd Data Center Hosting(3) | 1 Time Basic Installation Cost for 1 Server | One time provision fee | $1,000.00 | $1,000.00 | Submit a Boyd Data Center Hosting request |
Chris Fleming
cfleming@uga.edu
|
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| Base Hosting Rate for 2 Ports & 1 Server | Annual per Unit | $210.00 | $210.00 | Submit a Boyd Data Center Hosting request | ||||
| 1 Time Basic Installation Cost for 1/3 Rack environment | One time provision fee | $1,650.00 | $1,650.00 | Submit a Boyd Data Center Hosting request | ||||
| Base Hosting Rate for 2 Ports & 1/3 Rack environment | Annual per environment | $1,100.00 | $1,100.00 | Submit a Boyd Data Center Hosting request | ||||
| 1 Time Basic Installation Cost for 1/2 Rack environment | One time provision fee | $2,210.00 | $2,210.00 | Submit a Boyd Data Center Hosting request | ||||
| Base Hosting Rate for 2 Ports & 1/2 Rack environment | Annual per environment | $1,245.00 | $1,245.00 | Submit a Boyd Data Center Hosting request | ||||
| 1 Time Basic Installation Cost for Full Rack environment | One time provision fee | $3,750.00 | $3,750.00 | Submit a Boyd Data Center Hosting request | ||||
| Base Hosting Rate for 2 Ports & Full Rack environment | Annual per environment | $1,920.00 | $1,920.00 | Submit a Boyd Data Center Hosting request | ||||
| Storage Media Destruction | Per Tape/Drive | $4.00 | $4.00 | Submit a Storage Media Destruction request | ||||
| Cable TV Rates | With HBO - per Drop | Per Month | $21.88 | $21.88 | ||||
| Without HBO - per Drop | Per Month | $18.58 | $18.58 | |||||
| Infrastructure Work Orders | Installation | Per Hour | $37.00 | $37.00 | ||||
| Cable TV Support | Per Hour | $45.00 | $45.00 | |||||
| Project Management Support | Per Hour | $60.00 | $60.00 | |||||
| Network Support Partnership http://net.uga.edu/nsp |
Bronze Network Support Package - REQUIRED | Per IP Per Month | $1.68 plus $60/hour remote or $85/hour on-site support past MDF | $1.68 plus $60/hour remote or $85/hour on-site support past MDF | ||||
| Gold Network Support Package | Per IP Per Month | $4.27 | $4.27 | |||||
| On Demand Networking Support | Per Hour | $85/hour on-site plus travel costs if technician has to stay overnight; $60/hour if work done remotely |
$85/hour on-site plus travel costs if technician has to stay overnight; $60/hour if work done remotely |
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| Client-requested switch/router configuration (Bronze clients only) |
One time per 24-48 port device | Per Switch $151 Per Router $166 |
Per Switch $151 Per Router $166 |
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| One time per 49-96 port device | Per Switch $179 Per Router $199 |
Per Switch $179 Per Router $199 |
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| One time per 97-144 port device | Per Switch $207 Per Router $232 |
Per Switch $207 Per Router $232 |
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| One time per 145+ port device | Per Switch $236 Per Router $266 |
Per Switch $236 Per Router $266 |
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| EITS Special Cost Recovery Projects | Consulting, Project Management or Enterprise Development | Consulting Engagement | Hourly | $59.00 | $59.00 | |||
| Project Management Support 10% FTE (4 hrs) | Weekly Minimum | $236.00 | $236.00 | |||||
| Project Management Support 100% FTE (40 hrs) | Weekly | $2,360.00 | $2,360.00 | |||||
| Enterprise Development 10% FTE (4 hrs) | Weekly Minimum | $236.00 | $236.00 | |||||
| Enterprise Development 100% FTE (40 hrs) | Weekly | $2,360.00 | $2,360.00 |
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| Telecommunications |
Current AT&T telephone rates. |
Telephone Line Rate | Per Month | $24.08 | $24.08 | Submit a Current UGA and AT&T Telephone Support Request | Jeff Teasley jteasley@uga.edu | |
| Voice Mailbox | Per Month | $4.50 | $4.50 | |||||
| Long Distance per phone line | Per Month | $1.00 | $1.00 | |||||
| Call Center | Per Month | $25.00 | $25.00 | |||||
| Automated Attendant 1-2 Announcements | Per Month | $135.00 | $135.00 | |||||
| Automated Attendant 3-4 Announcements | Per Month | $270.00 | $270.00 | |||||
| Automated Attendant 5-9 Announcements | Per Month | $405.00 | $405.00 | |||||
| Automated Attendant 10 Announcements | Per Month | $540.00 | $540.00 | |||||
| Work Order for new phone placement/programming | Per Request | $25.00 | $25.00 | |||||
| Expedited Work Order additional fee for new phone placement/programming | Per Request (added fee to standard WO rate) | $50.00 | $50.00 | |||||
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Teams Phone *billed quarterly |
Domestic Line Rate | Per Month | $22.00 | $22.00 | Submit a Teams Phone Request | Jeff Teasley jteasley@uga.edu | |
| International Line | Per Month | $40.55 | $40.55 | |||||
| Shared Device Phone Service (includes Domestic Line Rate) | Per Month | $25.00 | $25.00 | |||||
| Shared Device Phone Service (includes International Line Rate) | Per Month | $43.55 | $43.55 | |||||
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Affiliate Phone Service (includes Domestic Line Rate) Requires an established Affliate MyID. |
Per Year | $90.00 | $90.00 | |||||
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Call Queue |
Per Month | $22.00 | $22.00 | |||||
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Auto Attendant |
Per Month | $22.00 | $22.00 | |||||
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Teams Premium Add-on for Supervisors |
Per Month | $2.50 | $2.50 | |||||
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Handset for Regular Office Use (MP54) |
One-time provision fee | $212.89 | $212.89 | |||||
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Handset for Regular Office or Moderate Administrative Use (MP56) |
One-time Provision fee | $260.47 | $260.47 | |||||
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Handset for Substantial Administrative Use (MP58) |
One-time Provision fee | $396.50 | $396.50 | |||||
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Conference Phone for Small to Medium Conference Rooms (CP965) |
One-Time Provision fee | $575.84 | $575.84 | |||||
| Campus-wide Software(4) | Contracts & Licensing | Adobe Creative Cloud - named user or serialized lab use |
Annual per FTE | $65 per FTE for participating units | $65 per FTE for participating units | Submit an Adobe software request |
Mamtha Ramaraja |
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| Mathematica - Unlimited | Annual per Department | $4,800.00 | $5,250.00 | This is a cost share service and subject to annual adjustments based on campus participants | ||||
| Mathematica - Individual | Annual per License | $300.00 | $300.00 | |||||
| Qualtrics - Unlimited use | Annual | Contact EITS Contracts & Licensing | Contact EITS Contracts & Licensing | Free use except for optional modules | ||||
| SPSS - Per License Up To 30(5) | Annual per License | $85.00 | $85.00 | Submit a SPSS software request | ||||
| SPSS - Per License Each Additional License Over 30(5) | Annual per License | $65.00 | $65.00 | Submit a SPSS software request | ||||
| SPSS - Unlimited | Annual | $10,000.00 | $10,000.00 | Submit a SPSS software request | ||||
| MathWorks - MATLAB | Per participant/Cost share | Contact EITS Contracts & Licensing | Contact EITS Contracts & Licensing | Request or renew a MATLAB license | ||||
| National Instruments - LabVIEW | Per participant/Cost share | Contact EITS Contracts & Licensing | Contact EITS Contracts & Licensing | |||||
| Zoom Add-On Features | Click here for Zoom Add-on Descriptions | Submit a Zoom Add-On request | ||||||
| Webinar 500 | Annual per License | $690.00 |
$690.00 |
To request add-ons, have your Zoom Account Owner submit a TeamDynamix Request |
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| Webinar 1,000 | Annual per License | $3,750.00 | $3,750.00 | |||||
| Meeting 500 | Annual per License | $660.00 |
$660.00 |
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| Room Connector | Annual per License | $315.00 | $315.00 | |||||
| Zoom Room | Annual per License | $575.00 | $575.00 | |||||
| TeamDynamix | TeamDynamix - User License | Annual per License | $475.00 | $475.00 | Submit a TeamDynamix software request | Sarah Jones swjones@uga.edu |
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